Frequently Asked Questions

Ordering

How does the program work?

After you place your tree order, we route your order out for delivery using specialized vehicle routing software to get your trees out to you as efficiently and quickly as possible. Orders placed before Monday morning get included for delivery consideration for that week. Orders placed after Monday morning typically get left out of the routing process for that week and get pushed for consideration to the following week. After the orders are routed out for the week and the routes created, we go to different local nurseries and pick up all the trees we need for the week and then distribute them from that point. Customers are notified about delivery via an email that gets sent out the day before your order is scheduled for delivery.

Where can I get a coupon code to enter during checkout?

We typically only use the coupon codes to process orders from our partners, but if we do offer a general coupon in the future we will announce that via our email newsletter, or via social media, so make sure to subscribe to our newsletter if you’re not already, or follow us on Facebook, Twitter, or Instagram to get the latest news.

Do you sell any larger trees?

Unfortunately we do not sell any trees larger than a #5 at this time.

What do I need to do to prepare for the arrival of my tree?

Nothing needs to be done in advance to prepare for your tree, but if you want to start digging before your tree arrives, make sure to check our Planting & Maintenance page for details on how to plant and care for your tree.

I’m interested in getting a tree that isn’t listed here

Our availability fluctuates throughout the year depending on what is available at local nurseries. If you don’t see the type of tree you are looking for, feel free to email us at tft@treesfortucson.org and we will see if we can find it at the nurseries for you.

How do I order a tree that is listed as “Out of Stock”?

If you are interested in purchasing a tree that is listed as “Out of Stock” then you can sign up for a mailing list for that specific tree type and we will notify you via email immediately after we change the tree’s status back to “In Stock”.

To sign up to be notified: navigate to the tree’s information page by clicking the green “Out of Stock” button, or just click on the product’s image or title. From this info page, scroll down just below the description and you’ll see a green button that says “Add my email to the waiting list”. If you have an account on our site and are logged in, clicking this button will save your email address on your account to the mailing list and you’ll be all set. If you are not logged in, you’ll need to enter your email address in the field provided, and click on the green button that says “Add my email to the waiting list”.

If you signed up while logged in you can manage your waiting list subscription from the account management page, and clicking on “Waiting List”. Once a tree is listed as in stock and the email is sent, your email address is automatically removed from the list.

Can I put my order on hold?

We ask that you only place your order if you are ready to receive your trees, but if you are going to be out of town and can’t take delivery of your trees we can definitely put your order on hold. You can either tell us your situation in the comments during checkout, or call or email us to let us know you want us to hold your order.  Please provide us with a date that you will be available to accept delivery and we will attempt to deliver as soon as we can after that date. Unfortunately we cannot hold and deliver on specific dates.

For any hold requests longer than a month from the date you are trying to order, we ask that you please wait until you are ready to accept delivery of your trees before placing your order. We are not a nursery, so if we purchase your trees and then you request a hold, we have to water your trees in the meantime and we prefer not to have to do that for long periods of time. Thanks for understanding.

I’m interested in ordering a tree listed as out of stock? When will it be available again?

If we have an estimated date of availability, we will usually add that as a note to the product page, so make sure to click through to see if there’s an estimated date of availability. If there is no date listed on the product page, we either don’t know when they will be available, or you’ve maybe stumbled upon an archived product page. Feel free to add your email address to the waiting list either way. If we ever get some and add them to the store, you’ll be the first to know about it. We make no guarantees with regards to availability or our estimated dates of availability and adding your email address to the waiting list is not an order nor does it guarantee you will be able to purchase the tree. All trees are first come first served, so if you sign up for a waiting list and get notified about it being back in stock, we highly recommend ordering as soon as possible to avoid missing out on purchasing the tree you are looking for.

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Delivery

Can I pick up my tree instead of having it delivered?

It is usually easiest for us to deliver your trees, as we are regularly driving around delivering other orders every week, but if you live outside of our delivery area and would like to pick up a tree order, pickup at our office near Park & Ajo can be arranged. Please keep in mind that we are not a nursery, so in order for you to pick up your order from our office, your trees need to be ordered first, then after your order is placed we have to pick them up from one or more nurseries before we deliver them to our office for you to pick up. We make nursery runs at the beginning of the work week, so if you place your order on a Tuesday or later, we probably won’t be able to fulfill a pickup request until the following week. Our office does not have an automatic watering system in place, so your trees will need to be picked up on a specific day that is prearranged with us in advance. If you want to arrange an order pickup, please contact us after you have placed your order to arrange that.

Where do you deliver?

We deliver to a 30 mile radius from downtown Tucson with a few exceptions*. If you aren’t sure whether you are in our delivery area, please check out our delivery area map. Our ordering system has restrictions in place to limit orders to certain zip codes that we deliver to. If you are in our delivery area and trying to place an order but getting an error message about being outside of delivery area, please contact us to help you place your order.

*Delivery area exceptions: No deliveries are made on Mt Lemmon or off of Reddington Rd.

When will I receive my tree?

Our average delivery turnaround time is 2 weeks, but sometimes it can take us as long as 3-4 weeks after your order is placed. If you have a question about the status of your order, please email us at tft@treesfortucson.org

How will I know when my tree will arrive?

You will receive an email notification from us at least a day prior to your tree’s scheduled delivery date. That email will come from the email address tft@treesfortucson.org, so if you’re worried about it getting sent to spam, please make sure to add us to your email’s contact list to avoid that getting sent to spam.

Do I need to be home for delivery?

No one needs to be home for delivery, but if you are concerned with us delivering your tree while you are not home, please leave us delivery instructions in the checkout process with any special instructions you might have. We can also deliver to any address within a 30 mile radius from downtown Tucson, so feel free to provide an alternative delivery address if you think that will help.

Why do I get a message that says there are “No Shipping Methods Available?”

We deliver to a 30 mile radius from downtown Tucson (Broadway and Stone), and our ordering system is set up to only allow orders with shipping addresses in this zone. If you enter a shipping address that is not within our delivery area, this is likely why you are seeing this message. Please enter an address that is within our delivery area and try again. If you are in the area and still getting this message, please email us at tft@treesfortucson.org and we will look in to the issue for you.

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Tree Care

How much should I water my tree?

This is a very difficult question to answer without knowing the tree species, soil composition and amount of sunlight at the planting site, as well as the age and size of your tree. All of these factors play a role in determining a watering amount and schedule. Tucson Water has a really great guide that takes a lot of this in to consideration and can be downloaded as a PDF here.

What size are the trees? How tall are they?

We sell trees that come in a few different sizes of containers, depending on what the nursery is growing them in. Typically they are grown in a #5 nursery container, sometimes referred to as a 5 gallon pot. The container doesn’t measure 5 gallons, so that is why it is called a #5 pot. Some trees, such as the red push pistache, are only grown by one nursery and are only available in a bag container that is slightly narrower than a #5, but just as deep. Regardless of the container, our trees are typically 3-6 feet tall, however tree height varies by species and time of year. We have ISA certified arborists on staff that select the trees and we don’t usually select our trees primarily on height, but instead we look for healthy specimens. If you’re really concerned with height, it might be best to email us to check with us first before ordering to see if it meets your height requirements.

How big of a hole do I have to dig?

Planting too deep is a very common problem and it is very important that you plant your tree at the correct depth. When people plant too deep, it tends to suffocate the roots and can eventually rot the trunk when the water pools up against it.

Your tree should be planted so that the dirt in the container is level with the dirt on the ground, and not below ground level. The soil in the container varies, so it’s hard to give a one size fits all recommendation, but typically the hole should be around 10-12 inches deep and about 24 inches wide. Don’t dig a straight-sided hole as that can almost be like putting the tree back in to a container with how compacted our soils are here in Tucson. A bowl-shaped hole, with sloping sides, is preferred, as this loose soil around the root ball promotes lateral root growth, which helps to stabilize your tree in windy conditions.

When is the best time to plant?

Here in Tucson the ideal time to plant any tree that isn’t sensitive to frost is between October-March. Frost sensitive trees like citrus should only be planted in the spring after the last frost to ensure it gets off to a good start, as those are also typically greenhouse grown and are more susceptible to experiencing shock from temperature changes. Our native and desert adapted trees can be planted year round, but if you plant in April-September you will usually need to water your tree more often and you run a higher risk of transplant shock due to the higher temperatures.

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