Frequently Asked Questions

Ordering

How does the program work?

After you place your tree order, we route your order out for delivery using specialized vehicle routing software to get your trees out to you as efficiently and quickly as possible. Orders placed before Monday morning get included for delivery consideration for that week. Orders placed after Monday morning typically get left out of the routing process for that week and get pushed for consideration to the following week. After the orders are routed out for the week and the routes created, we go to different local nurseries and pick up all the trees we need for the week and then distribute them from that point. Customers are notified about delivery via an email that gets sent out the day before your order is scheduled for delivery.

Where can I get a coupon code to enter during checkout?

We typically only use the coupon codes to process orders from our partners, but if we do offer a general coupon in the future we will announce that via our email newsletter, or via social media, so make sure to subscribe to our newsletter if you’re not already, or follow us on Facebook, Twitter, or Instagram to get the latest news.

Do you sell any larger trees?

Unfortunately we do not sell any trees larger than a #5 at this time.

What do I need to do to prepare for the arrival of my tree?

Nothing needs to be done in advance to prepare for your tree, but if you want to start digging before your tree arrives, make sure to check our Planting & Maintenance page for details on how to plant and care for your tree.

I’m interested in getting a tree that isn’t listed here

Our availability fluctuates throughout the year depending on what is available at local nurseries. If you don’t see the type of tree you are looking for, feel free to email us at tft@treesfortucson.org and we will see if we can find it at the nurseries for you.

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Delivery

Can I pick up my tree instead of having it delivered?

It is usually easiest for us to deliver your trees, as we are regularly driving around delivering other orders every week, but if you live outside of our delivery area and would like to pick up a tree order, pickup at our office near Park & Ajo can be arranged. Please keep in mind that we are not a nursery, so in order for you to pick up your order from our office, your trees need to be ordered first, then after your order is placed we have to pick them up from one or more nurseries before we deliver them to our office for you to pick up. We make nursery runs at the beginning of the work week, so if you place your order on a Tuesday or later, we probably won’t be able to fulfill a pickup request until the following week. Our office does not have an automatic watering system in place, so your trees will need to be picked up on a specific day that is prearranged with us in advance. If you want to arrange an order pickup, please contact us after you have placed your order to arrange that.

Where do you deliver?

We deliver to a 30 mile radius from downtown Tucson with a few exceptions*. If you aren’t sure whether you are in our delivery area, please check out our delivery area map. Our ordering system has restrictions in place to limit orders to certain zip codes that we deliver to. If you are in our delivery area and trying to place an order but getting an error message about being outside of delivery area, please contact us to help you place your order.

*Delivery area exceptions: No deliveries are made on Mt Lemmon or off of Reddington Rd.

When will I receive my tree?

Our average delivery turnaround time is 2 weeks, but sometimes it can take us as long as 3-4 weeks after your order is placed. If you have a question about the status of your order, please email us at tft@treesfortucson.org

How will I know when my tree will arrive?

You will receive an email notification from us at least a day prior to your tree’s scheduled delivery date. That email will come from the email address tft@treesfortucson.org, so if you’re worried about it getting sent to spam, please make sure to add us to your email’s contact list to avoid that getting sent to spam.

Do I need to be home for delivery?

No one needs to be home for delivery, but if you are concerned with us delivering your tree while you are not home, please leave us delivery instructions in the checkout process with any special instructions you might have. We can also deliver to any address within a 30 mile radius from downtown Tucson, so feel free to provide an alternative delivery address if you think that will help.

Why do I get a message that says there are “No Shipping Methods Available?”

We deliver to a 30 mile radius from downtown Tucson (Broadway and Stone), and our ordering system is set up to only allow orders with shipping addresses in this zone. If you enter a shipping address that is not within our delivery area, this is likely why you are seeing this message. Please enter an address that is within our delivery area and try again. If you are in the area and still getting this message, please email us at tft@treesfortucson.org and we will look in to the issue for you.

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Tree Care

How much should I water my tree?

This is a very difficult question to answer without knowing the tree species, soil composition and amount of sunlight at the planting site, as well as the age and size of your tree. All of these factors play a role in determining a watering amount and schedule. Tucson Water has a really great guide that takes a lot of this in to consideration and can be downloaded as a PDF here.

What size are the trees? How tall are they?

We sell trees that come in a few different sizes of containers, depending on what the nursery is growing them in. Typically they are grown in a #5 nursery container, sometimes referred to as a 5 gallon pot. The container doesn’t measure 5 gallons, so that is why it is called a #5 pot. Some trees, such as the red push pistache, are only grown by one nursery and are only available in a bag container that is slightly narrower than a #5, but just as deep. Regardless of the container, our trees are typically 3-6 feet tall, however tree height varies by species and time of year. We have ISA certified arborists on staff that select the trees and we don’t usually select our trees primarily on height, but instead we look for healthy specimens. If you’re really concerned with height, it might be best to email us to check with us first before ordering to see if it meets your height requirements.

How big of a hole do I have to dig?

Planting too deep is a very common problem and it is very important that you plant your tree at the correct depth. When people plant too deep, it tends to suffocate the roots and can eventually rot the trunk when the water pools up against it.

Your tree should be planted so that the dirt in the container is level with the dirt on the ground, and not below ground level. The soil in the container varies, so it’s hard to give a one size fits all recommendation, but typically the hole should be around 10-12 inches deep and about 24 inches wide. Don’t dig a straight-sided hole as that can almost be like putting the tree back in to a container with how compacted our soils are here in Tucson. A bowl-shaped hole, with sloping sides, is preferred, as this loose soil around the root ball promotes lateral root growth, which helps to stabilize your tree in windy conditions.

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